What are people complaining about?
An interactive, informative, In-person workshop with the GOSC to help us understand what is behind the largest ever increase in patient's complaints and how we can reduce risk and raise standards across the profession.
Saturday Morning 17th October 9am - 12:30 pm (tbc)
Location: Norwich - Exact location to be confirmed
*SCROLL DOWN TO REGISTER*
Professional Boundaries in Practice: Reducing Risk, Raising Standards
Concerns around professional boundaries and practitioner conduct are an increasing focus for regulators across manual therapy professions. Research examining complaints in physiotherapy, osteopathy and chiropractic highlights that professional conduct issues account for over half of all complaints, with themes including communication, interpersonal behaviour, and boundary violations.
Notably, evidence also shows that male practitioners and older clinicians are at higher risk of complaints, with a small proportion of practitioners accounting for a disproportionate number of cases—reinforcing the need for ongoing education and reflective practice.
This CPD session, delivered by the General Osteopathic Council (GOsC), will explore the evolving landscape of patient complaints, with particular focus on professional boundaries, consent, and safeguarding within manual therapy settings. Drawing on regulatory insights and interdisciplinary research, the session will examine how boundaries can become blurred in hands-on care, and how clinicians can better protect both patients and themselves.
Through case-based discussion based on actual complaints received by the GOSC, and practical guidance, attendees will:
-
Understand current trends and risk factors in complaints
-
Recognise early warning signs of boundary crossings
- Improve understanding of what boundaries are in a clinical setting
- Strengthen communication and consent processes
-
Embed professionalism into everyday clinical interactions
This session is essential for osteopaths and manual therapists seeking to maintain high standards of care, reduce complaint risk, and navigate increasingly complex professional expectations.
Register & Pay Now
The exact location, start / finish times will be confirmed at a later date.
Basic refreshments will be provided.
COST: £15 pp if paid by BACS
£16.50 if paid by Card
You will be issued with a CPD certificate of attendance (3 hours learning with others).
*Please specific in the message section of the form that you are registering for the GOSC workshop.
STEP 1: Fill in the form
STEP 2: Make Your Payment
We look forward to seeing you there!
Transfers and Refunds
All bookings are subject to the following refund and transfer terms, in accordance with UK consumer law.
Transfers
Bookings are transferable to another eligible healthcare professional at no additional cost.
If you wish to transfer your place, please notify the Norfolk Osteopathic Society in writing as soon as possible and no later than 7 days before the event, providing the replacement delegate’s full name and contact details.
Cancellations & Refunds
If you need to cancel your booking, please notify us in writing.
Refunds will be considered only if the place can be resold.
Where a cancellation occurs and the place cannot be resold, we regret that no refund can be issued. This is due to non-recoverable costs already incurred, including venue hire, course provision and tutor fees (when applicable).
Any refund issued will exclude costs already incurred by the Norfolk Osteopathic Society or the course provider that cannot be recovered.
No refunds can be guaranteed for cancellations made close to the event date.
Event Cancellation
In the unlikely event that the event is cancelled by the organiser, delegates will be offered:
A full refund of fees paid, or
The option to transfer to a rescheduled date, where available.
The Norfolk Osteopathic Society cannot be held responsible for any additional costs incurred by delegates, including travel or accommodation.
Statutory Rights
This policy does not affect your statutory rights under UK consumer law.
Create Your Own Website With Webador